Terms & Condition

Privacy policies

According to the personal data protection law 1581 of 2012 of Habeas Data, it is important that you are aware of the following:

By accepting the legal terms and conditions, you indicate that you know and authorize in advance, express and informed Folklore Colombian Café SAS, so that your personal data can be stored and used in order to achieve an efficient communication during the present process or activity and authorize in the same terms, that said information may be treated in accordance with the provisions of Law 1581 of 2012 and its Regulatory Decrees, in order to receive information about its products, services, offers, promotions, alliances, studies, competitions , contents. You have also been informed about the policy for the protection of personal data available on this site, which includes the consultation and complaint procedures that allow you to make effective your rights to access, knowledge, consultation, rectification, updating, and deletion of
the data, and you can also submit any request referring to your personal data via email : serviciocliente@folklorecafe.com

FOLKLORE COLOMBIAN CAFÉ S.A.S. It declares that protects the data supplied by its customers under the provisions of the regulatory standards of the right to habeas data and informs customers interested in joining the campaign / program / event through filling out this form to help it The following rights:

  • Know, update and rectify your personal data.
  • Verify the authorization granted.
  • Be informed about the use that has been given to your personal data.
  • Submit to the Superintendence of Industry and Commerce the complaints it considers.
  • Revoke the authorization and request the elimination of any data when it considers that its rights have
  • not been respected.
  • Access free of charge to personal data that voluntarily and through this format decides to share with
  • Folklore Colombian Cafe S.A.S.

This portal is concerned with the protection of personal data. That is the reason why, when you visit FOLKLORE COLOMBIAN CAFÉ S.A.S., we help you maintain control over your personal data on the Internet. Below we describe the guidelines we use to protect the information that the user provides us during his visit to our website.

Personal information

In some parts of this website we ask that you provide us with information that will allow us to improve the visit to the site, attend to the purchase offer, or follow up on the concerns after the visit. PARTICIPATION ISFULLY OPTIONAL. We may ask for your name, email address, phone number, address, type of company, information of your choice, credit card, bank account, identification number and service number, as well as
other similar personal information. What is needed to register or subscribe to services or offers. If we ever require considerably different information, we will inform you. When the user provides personal information to FOLKLORE COLOMBIAN CAFÉ S.A.S., we will not give or sell it to any external company for its use for marketing purposes or service offers. We will maintain the confidentiality of personal information and will only be used by FOLKLORE COLOMBIAN CAFÉ S.A.S. to foster the relationship with us. In the case of newsletters or mailing lists, or any advertising or promotional activity, our intention is to send emails only to customers that we believe have chosen to receive these messages. At any time, the user has the right to choose not to receive communication from FOLKLORE CAFÉ in the future, canceling their subscription to these services, through our website, or from the website that is reported.

User responsibility

By entering the website of FOLKLORE COLOMBIAN CAFÉ S.A.S., the user is committed to providing correct and true personal information, as well as to update their data whenever required. Similarly, the user is obliged to notify in a timely manner to their corresponding entities of the financial or cooperative sector, the loss or theft of their credit card or of the other instruments provided by them to carry out transactions, such as debit cards, personal passwords , etc., in order for such instruments to be disabled by them. The user is prohibited from posting on or transmitting to or from this site any illegal, threatening, slanderous, defamatory, obscene, scandalous, pornographic or profane material, or any other material that could give rise to any civil or criminal liability in the terms of the law.our agree not to use any device, software, routine or data to obstruct or attempt to obstruct the proper functioning of the FOLKLORE COLOMBIAN CAFÉ S.A.S. or all activity performed on this site. In addition, you agree not to use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including, but not limited to, browsers, spiders, robots, digital characters or smart agents) to browse or search the web site. FOLKLORE CAFE other than the search engine or the search agents provided by FOLKLORE COLOMBIAN CAFÉ SAS or the explorers in general available to the public Information collected by FOLKLORE COLOMBIAN CAFÉ S.A.S. As part of your interaction with FOLKLORE COLOMBIAN CAFÉ S.A.S., personal information may be collected, such as:

  • Contact information, including name, address, telephone number and email address.
  • Purchase information, including credit card number, billing or shipping information.
  • We may also collect demographic information, including age, personal interests and product preferences.We can get to ask for your personal information when you are buying or taking advantage of the services we offer. For example, we may ask for and / or collect personal information when you:
  • Buy products.
  • Establish an account.
  • Register for the newsletter.
  • Participate in a raffle, promotion or survey.
  • Communicate with us for questions or concerns.
  • Participate in other activities with FOLKLORE COLOMBIAN CAFÉ S.A.S.

Uses of your personal information

We use the personal information you provide to us for purposes that include, but are not limited to:

  • Fill orders for products or information.
  • Track and confirm orders online.
  • Manage our loyalty program.
  • Provide customer service.
  • Manage sweepstakes, promotions or surveys.
  • Offer new products and services.
  • Improve the effectiveness of our website, our marketing efforts and our services and offers.
  • Conduct research and analysis.
  • Send marketing communications.
  • Carry out other commercial activities as necessary or as described elsewhere in this policy.

Share personal information

FOLKLORE COLOMBIAN CAFÉ S.A.S. does not sell or rent your personal information to third parties. We may need to share your personal information with third parties such as our agents, service providers and other representatives acting on our behalf, for limited purposes. For example, we may share personal information with third parties that perform services on our behalf.From time to time, we may be required to share personal information in response to a valid court order, a government investigation or as otherwise required by law. We also reserve the right to inform law enforcement agencies of activities that we believe to be illegal in good faith. We will share certain personal information when we believe that such disclosure is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. Any information that personally identifies you and that appears on a bulletin board, blog, chat, comment on a product, or other public forum on this website, can be read, collected or used by other users of these forums and could be used to send you unsolicited messages. We recommend that you do not give your name, email or other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for such comments and the consequences that may arise from publishing such information.

FOLKLORE COLOMBIAN CAFÉ S.A.S. will take the necessary measures to modify its presence in its advertising communications. Due to the production timelines, emails and systems, it may take some time to process your request. The following guidelines are offered for your convenience:

  • 10 business days for emails.
  • 30 business days for direct mail and telephone.

Until the change you have requested comes into effect, you may still receive publicity communications from us. If you send your request by regular mail, please allow additional time for us to receive and process your request. Although you have chosen to be excluded from advertising communications, you may still receive commercial communications such as order confirmations, recalls, information about program membership, success points, and other communications related to the organization.

Why should I register?

By accepting the legal terms and conditions, you indicate that you know and expressly authorize, inform and inform FOLKLORE COLOMBIAN CAFÉ SAS, its subsidiaries and affiliates, so that your personal data can be stored and used for the purpose to achieve an efficient communication during the present procedure oractivity and authorize in the same terms, that said information may be treated in accordance with the provisions of Law 1581 of 2011 and its Regulatory Decrees, in order to receive information about its products, services, offers, promotions, alliances, studies, contests, content. You have also been informed about the policy for the protection of personal data available on this site, which includes the consultation and complaint procedures that allow me to make effective your rights to access, knowledge, consultation, rectification, updating, and deletion of data, and you can also submit any request referring to your personal data via email: info@folklorecafe.com

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